Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • using our online consultation – Accrux
  • phone us on 0121 465 8314
  • visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • using our online consultation – Accrux
  • phone us on 0121 465 8314
  • visit the surgery and speak with a receptionist
  • use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • using our online consultation – Accrux
  • use your NHS account (through the NHS website or NHS App)
  • phone us on 0121 465 8314
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Extended Access

Yardley Wood Health Centre operates as a Hub for the local GPs within our PCN after usual surgery hours.

Home visits

If possible please try to telephone reception on 0121 465 8314 before 10:00 if you require a home visit. Further information about symptoms may be asked for by our receptionist to enable the doctor to determine the priority and timing of the visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.